Consumer Protection Services
The coming into force of the Consumer Protection Act, No 68 of 2008 (CPA), in April 2011 not only dramatically changed the legal landscape for the conduct of business with consumers, but also in respect of marketing to consumers and for businesses involved in manufacturing consumer goods, even if those businesses don’t deal with end consumers.
The National Consumer Commission (NCC) has made it clear that it will vigorously pursue its mandate to protect consumers and bring to book businesses that don’t comply with the CPA. A good knowledge of the CPA and how to comply with its content are mandatory for consumer driven businesses.
What can we do for your business?
- Training sessions and executive presentations tailored to your business.
- Opinions regarding the existence of legal risks and the application of the CPA.
- Focused reviews of internal processes and documentation.
- Strategic assistance in dealing with complaints from consumers.
- Interacting with the regulator on complaint proceedings or other regulatory action.
- Specialised litigation before the Consumer Tribunal and courts.
Consumer Protection Brochures
Services
Consumer Protection Services
The coming into force of the Consumer Protection Act, No 68 of 2008 (CPA), in April 2011 not only dramatically changed the legal landscape for the conduct of business with consumers, but also in respect of marketing to consumers and for businesses involved in manufacturing consumer goods, even if those businesses don’t deal with end consumers.
The National Consumer Commission (NCC) has made it clear that it will vigorously pursue its mandate to protect consumers and bring to book businesses that don’t comply with the CPA. A good knowledge of the CPA and how to comply with its content are mandatory for consumer driven businesses.
What can we do for your business?
- Training sessions and executive presentations tailored to your business.
- Opinions regarding the existence of legal risks and the application of the CPA.
- Focused reviews of internal processes and documentation.
- Strategic assistance in dealing with complaints from consumers.
- Interacting with the regulator on complaint proceedings or other regulatory action.
- Specialised litigation before the Consumer Tribunal and courts.
Brochures
Consumer Protection Brochures
Consumer Protection Lawyers
Our diverse team has immense experience and provides specialist legal advice and services that are tailored to our clients’ needs. You can explore our full team’s profiles below, or search for them by location or area of expertise.
Our Consumer Protection LawyersSECTOR HEAD
Happy Clients
“It is their attention to detail and commitment to getting the job done that I admire most. Nothing is ever too big to attend to.”
The Legal 500 EMEA 2025
“The advice is always pragmatic notwithstanding the complexity. You get solutions.”
Chambers Global 2025
“The team’s strength lies in the quality of its advice, and the continuous support offered to clients.”
The Legal 500 EMEA 2025
“The practical approach and depth of knowledge across various domains have been invaluable. Furthermore, the accessibility and hands-on guidance provided have truly enhanced our working relationship.”
Chambers Global 2025