Our Consumer Protection team 

is a forerunner in the field of consumer protection law in South Africa.

Clients cite the team for its "expertise, dedication, and ability to inform and communicate with the client every step of the way."

Chambers Global 2020

Consumer Protection

The Consumer Protection Act, No 68 of 2008 (CPA), which came into force in April 2011, dramatically changed the legal landscape for conducting business with consumers, marketing to consumers and businesses involved in manufacturing consumer goods, even if those businesses don't deal with end consumers.

Our team is a forerunner in the field of consumer protection law in South Africa. This experience together with the team's extensive experience in the field of competition law and related legislation aimed at consumer protection (for example, data protection and advertising) positions us the team perfectly to provide a complete and all-encompassing review of the Competition Act, No 89 of 1998 and its accompanying rules.

Our services include:

  • Training sessions and executive presentations tailored to your business.
  • Opinions regarding the existence of legal risks and the application of the CPA.
  • Focused reviews of internal processes and documentation.
  • Strategic assistance in dealing with complaints from consumers.
  • Interacting with the regulator on complaint proceedings or other regulatory action.
  • Specialised litigation before the Consumer Tribunal and courts.

Ranked Practitioners

  • Chris Charter is the National Practice Head of the Competition team. Chambers Global 2018-2021 ranked him in Band 1 for competition/antitrust. Chambers Global 2015–2017 ranked him in Band 2 for competition/antitrust. The Legal 500 EMEA 2017–2020 recommended Chris as a leading individual for competition. The Legal 500 EMEA 2012–2016 recommended him for competition. IFLR1000 2018-2020 recommended him as a highly regarded competition lawyer. IFLR1000 2011–2017 recommended Chris as a leading lawyer for competition. Who’s Who Legal identified Chris as one of world’s leading Competition lawyers for 2017–2019. He was identified in The International Who’s Who of Competition Lawyers & Economists 2014 and The International Who’s Who of Business Lawyers 2014.
  • The Legal 500 EMEA 2015 recommended Anja Hofmeyr for dispute resolution.