Consumer Protection Services
The coming into force of the Consumer Protection Act, No 68 of 2008 (CPA), in April 2011 not only dramatically changed the legal landscape for the conduct of business with consumers, but also in respect of marketing to consumers and for businesses involved in manufacturing consumer goods, even if those businesses don’t deal with end consumers.
The National Consumer Commission (NCC) has made it clear that it will vigorously pursue its mandate to protect consumers and bring to book businesses that don’t comply with the CPA. A good knowledge of the CPA and how to comply with its content are mandatory for consumer driven businesses.
What can we do for your business?
- Training sessions and executive presentations tailored to your business.
- Opinions regarding the existence of legal risks and the application of the CPA.
- Focused reviews of internal processes and documentation.
- Strategic assistance in dealing with complaints from consumers.
- Interacting with the regulator on complaint proceedings or other regulatory action.
- Specialised litigation before the Consumer Tribunal and courts.
Consumer Protection Brochures
Services
Consumer Protection Services
The coming into force of the Consumer Protection Act, No 68 of 2008 (CPA), in April 2011 not only dramatically changed the legal landscape for the conduct of business with consumers, but also in respect of marketing to consumers and for businesses involved in manufacturing consumer goods, even if those businesses don’t deal with end consumers.
The National Consumer Commission (NCC) has made it clear that it will vigorously pursue its mandate to protect consumers and bring to book businesses that don’t comply with the CPA. A good knowledge of the CPA and how to comply with its content are mandatory for consumer driven businesses.
What can we do for your business?
- Training sessions and executive presentations tailored to your business.
- Opinions regarding the existence of legal risks and the application of the CPA.
- Focused reviews of internal processes and documentation.
- Strategic assistance in dealing with complaints from consumers.
- Interacting with the regulator on complaint proceedings or other regulatory action.
- Specialised litigation before the Consumer Tribunal and courts.
Brochures
Consumer Protection Brochures
Consumer Protection Lawyers
Our diverse team has immense experience and provides specialist legal advice and services that are tailored to our clients’ needs. You can explore our full team’s profiles below, or search for them by location or area of expertise.
Our Consumer Protection LawyersSECTOR HEAD
Consumer Protection News
More newsStill getting spam calls? South Africa tightens Direct Marketing Regulations
South Africans, increasingly frustrated by unsolicited calls, should be experiencing meaningful relief following the Minister of Trade, Industry and Competition’s introduction of significant amendments to the Regulations under the Consumer Protection Act 68 of 2008. The Consumer Protection Act Amendment Regulations, 2026, published in the Government Gazette on 15 April 2026, are intended to provide stronger measures to regulate direct marketing practices, enhance consumer protection and reduce unwanted marketing communications.
Out for the count – National Consumer Tribunal knocks out claim against “Rhodes”
A recent National Consumer Tribunal (Tribunal) ruling is a reminder that although our courts do not place over reliance on rigid technicalities, there are certain procedural defects that cannot parry knock-out blows.
Not every consumer is protected but if you are in the business of rental, be aware
The relationship between residential lease agreements and the Consumer Protection Act 68 of 2008 (CPA) often creates confusion, particularly when it comes to the termination of fixed-term lease agreements. The recent Supreme Court of Appeal (SCA) decision in Els v Venter and Another (449/2024) ZASCA 163 provides clarity on when the CPA applies and importantly, when it does not. The judgment considers whether a residential lease agreement concluded by private homeowners falls “within the ordinary course of business” as required by the CPA, and what this means for landlords and tenants in similar disputes.
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